1. Fair Play
Required
- Play matches honestly — report accurate results and screenshots
- Follow the Result Verification process for all matches
- Respect match schedules and show up on time
- Use your own account — no account sharing or boosting
Prohibited
- Cheating: Using exploits, glitches, or external tools for unfair advantage
- Match fixing: Intentionally losing or manipulating match outcomes
- ELO manipulation: Intentionally losing to lower rating, creating smurf accounts
- Result fraud: Submitting falsified screenshots or incorrect scores
- Queue abuse: Repeatedly declining ready checks or abandoning 10-Mans matches
2. Communication Standards
Expected Behavior
- Treat all players with respect
- Be constructive in feedback and criticism
- Help new players learn the Platform and game
Prohibited Behavior
- Harassment: Targeting, bullying, or intimidating other users
- Hate speech: Discrimination based on race, ethnicity, nationality, gender, sexual orientation, religion, or disability
- Toxicity: Excessive trash talk, personal attacks, or abusive language
- Threats: Any form of threats, including doxxing or real-world harm
- Spam: Excessive self-promotion, repeated messages, or advertising outside designated areas
- Impersonation: Pretending to be another player, team, or organization
3. Team Conduct
- Captains are responsible for their team members' behavior
- Respect transfer windows and roster rules in leagues
- Do not poach players from other teams during active competitions
- Honor scrim commitments — cancellations should be communicated in advance
4. Tournament and League Conduct
- Follow the rules set by the tournament/league organizer
- Respect check-in deadlines and match schedules
- Do not disrupt brackets by forfeiting without cause
- Accept organizer decisions on disputes (organizers have final say for their events)
5. Consequences
Automated Penalties (10-Mans Queue)
| Offense | Penalty |
|---|---|
| Decline ready check / AFK | 5-minute queue ban (escalating: 15 min, 1 hour, 24 hours) |
| Abandon match | -25 ELO + 15-minute queue ban |
Organizer-Level Actions
- Tournament/league organizers can ban teams from their specific events
- Organizer bans do not affect access to the rest of the Platform
Platform-Level Actions (for severe or repeated violations)
| Severity | Action |
|---|---|
| Minor (first offense) | Warning via Discord |
| Moderate (repeated offenses) | Temporary account suspension (1-7 days) |
| Severe (cheating, fraud, hate speech) | Permanent account ban |
Platform-level actions are handled by HubMatch administrators via Discord.
6. Reporting
- How: Report violations via Discord support channel
- What to include: Player/team name, description of the violation, evidence (screenshots, match IDs)
- Response time: Reports are reviewed within 48 hours
- Confidentiality: Reporter identity is kept confidential
7. Appeals
- Suspended or banned users may appeal via Discord
- Appeals are reviewed within 7 days
- Decision on appeal is final